Shipping policy

Last updated: May 2026

Thank you for shopping with us. We want to make sure your order arrives quickly and without any surprises. Please read our shipping policy below.

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Processing Time

All orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays will be processed the next business day.

Once your order is processed, you will receive a shipping confirmation email with a tracking number.

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Shipping Options

We offer free shipping on all orders to all 50 U.S. states and U.S. territories — no minimum order required.

Delivery times are estimates from the date of shipment, not the date of order.

Expedited Shipping

Expedited shipping (2 business days) is available for $6.99 for orders shipped to the 48 contiguous United States only.

Expedited shipping is not available for Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands due to carrier surcharges in these regions.

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Order Tracking

All orders include full tracking. Once your order ships, you will receive an email with a tracking link so you can monitor your delivery in real time.

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Lost or Delayed Orders

If your tracking information shows your package has not moved for more than 5 business days, or if your order has not arrived within 10 business days of the shipping date, please contact us at hello@tailspark.com and we will investigate immediately.

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Incorrect Address

Please ensure your shipping address is correct at the time of checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error after placing your order, contact us as soon as possible at hello@tailspark.com — we will do our best to make corrections before the order ships.

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Questions?

If you have any questions about your order or our shipping policy, please reach out to our customer support team at hello@tailspark.com We typically respond within 1 business day.