Refund policy

TAILSPARK LLC  |  Effective Date: June 1, 2025


At Tailspark, we stand behind every product we sell. This Refund Policy outlines your rights and our obligations with respect to returns, refunds, and subscription cancellations. By placing an order through tailspark.com, you agree to the terms described below.

1. Satisfaction Guarantee

We offer a 60-Day Money-Back Guarantee on your first order. If you are not satisfied with the quality of your purchase, you may request a full refund within 60 days of the delivery date.

Eligibility Requirements

  • This guarantee applies to first orders only. Subsequent orders, including recurring subscription deliveries, are not eligible for a refund under this guarantee.
  • The refund request must be submitted within 60 days of the confirmed delivery date.
  • One claim per household.
  • Both opened and unopened products are accepted within the guarantee period.
  • This guarantee covers dissatisfaction with product quality. Refund requests based solely on taste preference or palatability are not covered under this guarantee. If your dog is not taking the supplement, please contact us — we are happy to provide guidance before processing a return.


2. How to Request a Refund

To initiate a refund, please contact us at hello@tailspark.com with the following information:

  • Your full name and order number
  • The product(s) for which you are requesting a refund
  • A brief description of your reason for the request

We may follow up with a few questions. This is not intended to create unnecessary obstacles — your feedback helps us improve our products and service.

3. Return of Products

Return instructions will be provided upon approval of your refund request. If a return is required, we will provide a prepaid shipping label at no cost to you.

Please do not ship products back without first receiving written confirmation and return instructions from our team. Items returned without prior authorization may not be eligible for a refund.

4. Refund Processing

Once your refund request is approved, the refund will be issued to your original payment method within 5 to 10 business days. Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at hello@tailspark.com.

5. Subscription Cancellations

You may cancel, pause, or skip your subscription at any time by logging into your account and navigating to My Subscriptions. No cancellation fees apply.

You may also request cancellation by contacting us at hello@tailspark.com. We will process your request promptly.

Please note the following:

  • Orders that are already in "Processing" or "Shipped" status at the time of your cancellation request cannot be canceled or modified.
  • You will be responsible for any charges incurred for orders processed prior to the cancellation of your subscription.
  • Recurring subscription orders are not covered by the 60-Day Money-Back Guarantee described in Section 1.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us at hello@tailspark.com within 7 days of delivery. Include your order number and, where possible, a photograph of the issue. We will arrange for a replacement or full refund at no additional cost to you.


7. Non-Refundable Items and Exceptions

The following are not eligible for a refund:

  • Orders beyond the 60-day guarantee window
  • Subscription orders beyond the first order
  • Products purchased through third-party retailers or marketplaces (including Amazon). For those orders, please refer to the return policy of the platform through which your purchase was made.
  • Orders where misuse, improper storage, or failure to follow product instructions has contributed to the issue


8. Consumer Rights — State-Specific Provisions

Nothing in this Refund Policy is intended to limit any rights you may have under applicable state or federal consumer protection laws. Where local law provides for additional rights, those rights are preserved.


9. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions, except where applicable federal or state consumer protection law requires otherwise.


10. Changes to This Policy

TAILSPARK LLC reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to tailspark.com. Your continued use of the website or placement of an order following any update constitutes your acceptance of the revised policy.


11. Contact Us

For any questions regarding this policy, please contact us:

  • TAILSPARK LLC
  • Email: hello@tailspark.com
  • Website: tailspark.com